Return Policy - Guau Events

General Terms and Conditions

For any request for return of products purchased on our website, please contact us through:

📞 Telephone: (+34) 687 65 72 73
📧 E-mail: hola@eventosguau.es

The maximum time limit for claiming a refund is 15 days from receipt of product.

1. Physical Products

• The return shipping costs shall be borne by the customer.
• Once the product has been received in our warehouse, we will verify that it is in perfect conditionunused and with its original packaging intact.
• If these conditions are met, the amount paid will be refunded to the same payment method used for the purchase, net of management fees.
• If the product shows signs of use, damage or is missing its original packaging, no refund will be made.

2. Digital Products

• The eBooks, courses and other digital products purchased by download or sent by e-mail no refunds allowed.
• A refund will only be made if there is a technical problem preventing access to the content that cannot be solved.
• Once the customer receives the download link, the purchase process is considered completed and it is not possible to request a refund.

3. Service Vouchers (Walks, Activities and Training)

The vouchers for excursions, activities and courses offer a reduced price per eventand therefore no refunds, in whole or in part, are permitted.

4. Event Tickets and Individual Tickets

• If attendance is cancelled with more than 72 hours in advanceThe amount will be reimbursed (minus the handling fee).
• If you give notice with less than 72 hoursThe amount will not be refunded, but may be retained as a cheque for another event 
• If cancelled with less than 24 hours' notice, there shall be no entitlement to reimbursement or cheque.
• No-show at the event: If the client does not attend the event without prior notice, shall not be entitled to reimbursement or cheque.